Privacy Policy

TOWZING PRIVACY POLICY

Effective Date: November 18, 2017

This Privacy Policy applies to information that TowZing LLC (“TowZing,” “our,” “we” or “us”) collects on TowZing.com and the TowZing mobile applications in or to which this Privacy Policy is posted or referenced (collectively, the “Services”).

This Privacy Policy is incorporated into and made a part of the TowZing Terms of Service. If you have not done so already, please also review the Terms of Service.

YOUR PRIVACY IS IMPORTANT TO TOWZING. PLEASE READ THIS PRIVACY POLICY TO LEARN ABOUT THE INFORMATION THAT TOWZING COLLECTS FROM YOU AND HOW TOWZING USES THAT INFORMATION.

BY USING THE SERVICES YOU CONSENT TO THE COLLECTION, USE AND TRANSFER OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, THEN PLEASE DO NOT USE THE SERVICES.

SCOPE

TowZing provides a technology platform through that connects providers of towing, fuel delivery, vehicle lockout, tire changes, battery replacements, jump start and other automobile roadside assistance (“Towing Services”) are connected with individuals who need Towing Services.

This Privacy Policy describes the information that TowZing collects (directly or indirectly) and why we collect it, what we do with the information we collect and how you can manage your Personal Data (defined below).

This Privacy Policy applies to:

  • Independent providers of Towing Services (“Alliance Members”);
  • Insurance companies, car dealers, automobile clubs and associations and other organizations (“TowZing Clients”) that contract with TowZing to obtain access to Alliance Members who can provide Towing Services to their customers, members or other individuals who need Towing Services; and
  • Individuals who need and request Towing Services through the Services (“TowZing Customers”).

Alliance Members, TowZing Clients and TowZing Customers are collectively referred to as “Users.”

 INFORMATION WE COLLECT

Personal Data is information that directly or indirectly identifies Users, such as name, email address and home address.

Usage Information is information that, by itself does not individually identify an individual, such as browser type, operating system, the webpages you viewed and how long you viewed them.

We may link together different types of Usage Information or link Usage Information to Personal Data. If linked information directly or indirectly identifies an individual person, TowZing treats the linked information as Personal Data.

In this Privacy Policy, to “process” Personal Data means to perform any operation on Personal Data, such as collection, recording, organizing, storing, adapting, use, disclosure, combining, erasing or destroying.

HOW WE COLLECT INFORMATION

How we collect information depends on how you access the Services as follows:

When you register for the Services: When you register for the Services, we collect your name, email address, mobile telephone number, vehicle information and any other information you choose to provide to us.

When you use the Services: We collect information about the Services that you use and how you use them:

Through Server Logs: A server log is a list of the activities that a server performs. TowZing’s servers automatically collect and store in server logs your search queries, Internet Protocol (IP) address, hardware settings, browser type, browser language, the date and time of your request and referral URL and certain cookies that identify your browser or TowZing account.

From Your Computer, Tablet or Mobile Telephone: We collect information about your computer, tablet or mobile telephone (“Device”), such as model, operating system version, mobile network information, telephone number, internet service provider and similar identifiers. TowZing may associate your Device information with your TowZing account. We may collect and store information (including Personal Data) on your Device through browser web and web application data caches.

Depending on how you use the Services and your Device’s operating system settings, the Services may collect your precise or approximate geographic location through GPS, IP address and WiFi (“Location Data”). Unless you turn off the location settings for your Device, TowZing may receive and collect Location Data even when you are not using one of TowZing’s mobile apps. You do not need to turn on your Device’s location settings to use the Services but the Services may not operate as effectively. TowZing also receives Location Data from the Alliance Member during the provision of Towing Services.

We collect information about your use of and interaction with TowZing’s mobile applications, such as your browser type, domain and other system settings, search queries, the country and time zone in which your Device is located, metadata and other information stored on your Device, as permitted by your Device’s operating system settings.

Through Data Collection Technology: We use cookies, pixel tabs (also known as web beacons, flash cookies and clear GIFs) and similar technology (“Data Collection Technology”) to automatically collect information (including Usage Information) about you when you use the Services. Please read below to learn more about how TowZing uses Data Collection Technology. TowZing generally does not treat Usage Information as Personal Data unless required by applicable law.

From TowZing Clients. If you access the Services through a TowZing Client, the TowZing Client may provide information to TowZing, such as your name, vehicle, license plate and mobile telephone number.

DATA COLLECTION TECHNOLOGY

Data Collection Technology collects how long you spend on various webpages in the Services, which webpages you view, your search queries, error and performance reports, as well as Device identifier or IP address, browser type, time zone and language settings and operating system.

Data Collection Technology deployed through the Services includes cookies and web beacons.

Web Beacons: A web beacon (also called a pixel tag or clear GIF) is computer code that communicates information from your device to a server. Some of TowZing’s content and emails may contain embedded web beacons that allow a server to read certain types of information from your Device, allow us to count the number of people who have viewed content, to know when you opened an email message and the IP address of your Device. Web beacons help TowZing develop statistical information to provide better and more personalized content.

Cookies: Cookies are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your computer, such as user settings, browsing history and activities conducted while using the Services.

The Services use the following cookies:

  • Strictly necessary cookies, which are required for the operation of the Services. Without them, for example, you would not be able to register or log in for the Services that TowZing offers.
  • Analytical/performance cookies, which allow TowZing to recognize and count the number of visitors, learn how visitors navigate the Services and improve the Services.
  • Functionality cookies, which TowZing uses to recognize you when you return to the Services.

To learn more about cookies and web beacons, visit www.allaboutcookies.org.

TowZing also uses analytics services, such as Google Analytics, to collect Usage Information. Generally analytics services do not identify individual users. Many analytics services allow you to opt out of data collection. For example, to learn more about Google Analytics practices and to opt out, visit www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

How TowZing Uses Data Collection Technology: Some Data Collection Technology is deployed by TowZing when you visit the Services. Other Data Collection Technology is deployed by third parties with which TowZing partners to deliver the Services.

Data Collection Technology helps us improve your experience of the Services by compiling statistics about use of the Services and helping us analyze technical and navigational information about the Services.

We also may use Data Collection Technology to collect information from the Device that you use to access the Services, such as your operating system type, browser type, domain and other system settings, as well as the language your system uses and the country and time zone in which your Device is located.

Your Control of Cookies: Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your Device. Although you are not required to accept cookies or mobile device identifiers, if you block or reject them, you may not have access to all features available through the Services.

Do Not Track: Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operators, including TowZing, do not respond to DNT signals.

HOW WE PROCESS PERSONAL DATA

TowZing processes Personal Data:

  • To set up and maintain your registration with the Services;
  • To communicate with you;
  • To facilitate the delivery of Towing Services and collection of payment for the Towing Services;
  • To prevent and investigate fraud and other misuses of the Services;
  • To protect our rights and property;
  • To evaluate and improve the technical functionality of the Services; and
  • To help ensure the security of the Services.

TowZing processes Usage Information:

  • To administer and improve the Services and your experience on the Services;
  • To analyze trends and gather aggregate demographic information;
  • To statistically monitor how many people are using the Services;
  • To develop, improve and protect the Services;
  • To audit and analyze the Services; and
  • To ensure the technical functionality and security of the Services.

HOW WE SHARE INFORMATION

We may share Personal Data collected via the Services with:

  • Alliance Members: TowZing may disclose relevant Personal Data about you with Alliance Members so that they may contact you to offer their Towing Services. If you agree to receive Towing Services offered by an Alliance Member, the agreement is solely between you and the Alliance Member which is a separate and distinct entity from TowZing.
  • Other Service Providers: TowZing shares information with TowZing’s other third-party service providers that perform services on our behalf, such as web hosting, payment processing and fraud detection. TowZing will ensure that any service provider with which we share Personal Data agrees to safeguard it in substantially the same manner as TowZing has described in this Privacy Policy and in accordance with all applicable laws.
  • TowZing Clients: TowZing may disclose Personal Data to the TowZing Clients with which your Account is linked. TowZing will limit the amount of Personal Data shared to the minimum necessary.

TowZing may aggregate information collected though the Services and remove identifiers so that the information no longer identifies or can be used to identify an individual (“Anonymized Information”). TowZing shares Anonymized Information with third parties (including TowZing Clients) and does not limit third parties’ use of the Anonymized Information because it is no longer Personal Data.

TowZing may share Personal Data if TowZing is involved in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control (in whole or in part). TowZing requires that the shared Personal Data remain subject to the promises made in the then-current Privacy Policy, unless and until you agree to new privacy terms.

Applicable law may require TowZing to disclose your Personal Data if: (i) reasonably necessary to comply with legal process (such as a court order, subpoena or search warrant) or other legal requirements; (ii) disclosure would mitigate TowZing’s liability in an actual or threatened lawsuit; (iii) necessary to protect legal rights of TowZing, users, customers, business partners or other interested parties; or (iv) necessary for the prevention or detection of crime (subject in each case to applicable law).

 CHILDREN’S PRIVACY

The Services are not directed to or intended for use by minors. Consistent with the requirements of applicable law, if we learn that we have received any information directly from a minor without his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the minor that he or she cannot use the Services and subsequently will delete that information.

SECURITY OF PERSONAL DATA

TowZing takes precautions intended to help protect information that we process but no system or electronic data transmission is completely secure. Any transmission of your Personal Data is at your own risk and we expect that you will use appropriate security measures to protect your Personal Data.

You are responsible for maintaining the security of your Account credentials for the Services. TowZing will treat access to the Services through your Account credentials as authorized by you. Unauthorized access to password-protected or secure areas is prohibited and may lead to criminal prosecution. We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. If you believe that information you provided to us is no longer secure, please notify us immediately using the contact information provided below.

If we become aware of a breach that affects the security of your Personal Data, we will provide you with notice as required by applicable law. To the extent permitted by applicable law, TowZing will provide any required notice to you at the email address associated with your Account. By using the Services, you agree to accept notice electronically.

We retain Personal Data in identifiable form only for as long as necessary to fulfill the purposes for which the Personal Data was provided to TowZing or, if longer, to comply with law legal obligations, to resolve disputes, to enforce agreements and similar essential purposes.

 YOUR CHOICES ABOUT YOUR PERSONAL DATA

The easiest way to correct or delete certain Personal Data that you have provided to the Services is to log in to your Account and enter the necessary changes in your profile settings. If you have additional questions regarding the correction or deletion of the Personal Data we hold about you, please contact us using the contact information below. We will review your request but may be restricted in our ability to change or delete your Personal Data. If the Services are made available to you by a TowZnig Client that is sponsoring your use of the Services, your eligibility to receive TowZing Services may be adversely affected by your election to remove information.

TowZing’s agreements with certain TowZing Clients may contain provisions about the collection, use, storage and disposal of Personal Data collected through the Services and offline. If a provision of a customer agreement conflicts or otherwise is inconsistent with a provision of this Privacy Policy, then the provision of the customer agreement will prevail but solely to the extent of the conflict or inconsistency.

 CHANGES TO THE PRIVACY POLICY

If we change this Privacy Policy, we will post the updated Privacy Policy and its effective date on this page. If TowZing makes material changes that reduce your privacy rights, TowZing will notify you in advance by sending you an email and/or by posting a notice in the Services.

HOW TO CONTACT US

If you have any questions, comments, or concerns about how we handle your Personal Data, please contact us at:

TowZing, LLC
4140 SW 28th Way,
Fort Lauderdale, Florida 33312
Info@TowZing.com
833-TowZing